Privacy Policy

Introduction

quiieetferny ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

We understand that when you entrust us with the care of your loved ones, you are also entrusting us with sensitive personal information. We take this responsibility seriously and have implemented measures to ensure your data is handled with the utmost care and respect.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Fill out our contact form or inquiry forms
• Register for a visit or tour of our facility
• Enroll a resident in our care programs
• Subscribe to our newsletter or communications
• Contact us via phone, email, or other means

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Resident information (name, age, health conditions, dietary requirements, mobility needs)
• Emergency contact information
• Financial information for billing purposes
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, certain information about your device and browsing actions may be automatically collected, including:

• IP address and device identifiers
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Operating system and device information

This information is collected through cookies and similar tracking technologies. For more information about cookies, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our services: Processing inquiries, arranging visits, managing resident care, coordinating with families and healthcare providers
• To communicate with you: Responding to your questions, sending updates about residents, sharing program information, and providing customer support
• To improve our services: Understanding how our website is used, identifying areas for improvement, developing new programs and features
• To ensure safety and security: Monitoring resident wellbeing, maintaining facility security, preventing fraud or misuse
• To comply with legal obligations: Meeting regulatory requirements, responding to legal requests, enforcing our terms and conditions
• For marketing purposes: Sending newsletters, program updates, and other communications (with your consent, where required)

How We Share Your Information

We respect your privacy and do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers: We work with trusted third-party providers who assist us in operating our facility and website, such as payment processors, healthcare providers, maintenance services, and technology vendors. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• With healthcare professionals: When necessary for resident care, we share relevant health information with doctors, nurses, pharmacies, and other healthcare providers.
• With family members and emergency contacts: We share resident information with designated family members and emergency contacts as authorized by the resident or their legal representative.
• For legal compliance: We may disclose information when required by law, in response to legal processes, to protect our rights and safety, or to comply with regulatory requirements.
• In business transfers: If quiieetferny is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data encryption for sensitive information
• Regular security assessments and audits
• Access controls limiting who can view personal information
• Staff training on data protection and privacy practices
• Secure physical facilities with restricted access

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to using industry-standard practices to safeguard your data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specifically:

• Resident care records are retained for a minimum of 7 years after the end of care, as required by Thai healthcare regulations
• Financial records are retained for 7 years for tax and accounting purposes
• Website analytics data is retained for 26 months
• Marketing communications data is retained until you unsubscribe or request deletion

When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to legal and contractual obligations
• Objection: You can object to certain processing of your information, such as for marketing purposes
• Data portability: You can request to receive your information in a structured, commonly used format
• Withdraw consent: Where we rely on your consent, you can withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Thailand.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics about website usage. You can control cookies through your browser settings and our cookie consent tool.

For detailed information about the cookies we use and your choices, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites, such as healthcare providers or service partners. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than Thailand. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

We encourage you to review this privacy policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: